Shipping policy

Shipping Policy

Last updated: November 2025

Thank you for supporting my work and my little studio!
Below is everything you need to know about how your order is processed, shipped, and delivered.

🌟 1. Digital Products

(E-books, audio files, printable cards, digital downloads)

✔ Delivered instantly to your email after purchase
✔ No physical shipping
✔ If you don’t receive your files or you have issues accessing them, email me at shirin@shirinschool.com and I will help right away

🌟 2. Physical Products – Print-on-Demand (POD)

(Cards, stickers, prints, merch fulfilled by Printify partners)

Most of my physical items are created especially for you when you place an order — this helps reduce waste and lets me offer more designs.

Processing Time

Production usually takes 2–5 business days depending on the item.

Shipping Times

Shipping times depend on your location and Printify’s closest fulfillment partner:

  • US & Canada: 5–12 business days

  • Europe: 5–15 business days

  • UK: 5–12 business days

  • Australia & New Zealand: 7–18 business days

  • Rest of the world: 10–25 business days

These are estimates and may vary due to customs, carrier delays, or seasonal volume.

Customs & Import Fees

Some countries may charge customs fees.
These are the buyer’s responsibility.

Wrong Address

If the address provided is incorrect and the package returns or is lost, reshipping fees may apply.
Please double-check your address at checkout.

🌟 3. Physical Products Made by Me

(Original paintings, hand-prepared prints or packages, limited handmade pieces)

These items are prepared manually and with love.
Processing time is usually 3–7 business days.

Shipping times depend on your local postal service in Georgia or courier available.

You will receive a confirmation email once your order is shipped.

Pre-ordered original paintings have their own timing and policies which will be dicussed by both parties before creation process starts.

🌟 4. Tracking Your Order

Most POD orders come with tracking.
You’ll receive a tracking link as soon as your order ships.

If tracking is unavailable for your region, I will notify you by email.

🌟 5. Lost, Delayed, or Damaged Packages

Damaged or Defective

If your item arrives damaged or misprinted, please contact me within 7 days of delivery:
📩 shirin@shirinschool.com
Include:

  • Your order number

  • A clear photo of the issue

I will arrange a free replacement.

Lost or Delayed

If your order has not arrived after the estimated time:

  • Email me with your order number

  • I’ll check with the fulfillment partner or postal service

  • If lost, a replacement will be issued depending on the situation

🌟 6. Multiple Shipments

If your order contains different products (e.g., cards + stickers + digital downloads), they may arrive separately because they may be produced at different Printify facilities.

🌟 7. Returns & Cancellations

Shipping is closely connected to the Return Policy:

✔ Digital products: non-refundable
✔ POD products: cancellations are usually not possible once production begins
✔ Handmade items: can be cancelled within 12 hours of purchase

Full details are available in the Refund & Return Policy.

🌟 8. Contact

For any shipping questions, issues, or support:

📩 shirin@shirinschool.com
🌍 Tbilisi, Georgia

I'm here to help and want your experience to feel smooth and warm from start to finish.

With gratitude and Love,

Shirin